![]() \.\common\vm\vmvisdk.cpp(2436): ANS9385W Error returned from VMware vStorage API for virtual machine ' VM-NAME' in vSphere API function _ns2_Quer圜hangedDiskAreas. IBM Support observed VADP/VDDK API function Quer圜hangedDiskAreas was failing with TSM log message similar to. The customer opened a support case with VMware GSS and IBM support. ![]() They observed the problem just on VMs where VM hardware was upgraded to version 13. ![]() The customer has vSphere 6.5 U2 (build 9298722) and IBM TSM VE 8.1.4.1. This has obviously a very negative impact on the capacity of the backup storage system and also on backup window times. However, my customer observed on some Virtual Machines, randomly created over the time, almost full backups instead of expected continuous incremental backup. This is a great approach to save space on backup (secondary) storage. IBM TSM backup solution should do a full backup once and incremental backups forever. One of my customers is experiencing a weird issue when using a traditional enterprise backup (IBM TSM / Spectrum Protect in this particular case) leveraging VMware vSphere Storage APIs (aka VDDK) for image-level backups of vSphere 6.5 Virtual Machines. They observed strange behavior on the size of incremental backups.
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